Return and Refund Policy

At Wear Ostrich, we aim to provide a seamless and hassle-free shopping experience. Building a platform that ensures customer satisfaction is our top priority. Our return and refund policy has been designed to offer you the best possible benefits.

Our customer-friendly policy includes a 30-day return, refund, and exchange option. Whether it’s a product defect, incorrect size or color, or any other issue, we are here to assist you. Simply contact our customer service team, and they will guide you through the process.

Return Policy

Who is eligible for it? All customers facing issues with their received products—whether related to size, color, design, or other valid concerns—can avail of our return policy.

One common issue is sizing. To prevent this, we recommend:

1. Carefully checking the size chart before placing your order.
2. Opting for customization if you’re unsure about your size.

Important Notes:

• If you select the wrong size while ordering, Wear Ostrichwill not accept returns. However, you can request an exchange by paying the shipping fee.
• Custom orders are not eligible for returns or exchanges.

Terms and Conditions for Returns:

1. You have 30 daysfrom the date of receipt to request a return.
2. The product must be in its original condition, with tags intact.
3. Items that are used, washed, altered, or damaged are not eligiblefor return.
4. Any customization done by the customer voids the return eligibility.
5. The shipping cost for returning the item is borne by the customer.
6. Ensure the product is sent back to the same warehouse from where it was dispatched.
7. Use a trackable courier serviceto return the product and share the tracking ID with our customer care team.
8. Products received with stains, cuts, or other damage will not be accepted for return.

Exchange Policy

If you need to exchange your product due to size, color, or receiving the wrong item, please email us at admin@wearostrich.com. Mention a valid reason for the exchange in your email, and our customer service team will assist you.

Steps for Exchange:

1. Send the product back to us via a trackable courier serviceat your expense.
2. Once we receive the product, our team will inspect it. If approved, we will process your exchange within 15 business days.

Terms and Conditions for Exchange:

1. The product must be in its original condition.
2. Custom orders are not eligible for exchange.
3. Shipping costs for returning the product are borne by the customer.
4. Exchanges are free of cost, but customs fees (if applicable) are the responsibility of the customer.

Return and Exchange Procedure

1. Email us at admin@wearostrich.comto initiate a return or exchange.
2. Attach pictures of the product and mention a clear reason for your request.
3. Our customer service team will respond within 24 hoursand provide the return address.
4. Use a trackable courier serviceto return the product and share the tracking ID with us.
5. Once we receive the item, we will inspect it and notify you of the outcome.

Refund Policy

If you encounter issues such as size discrepancies, color differences, defective products, or items not matching the description, you may be eligible for a refund. Please contact our customer service team within 30 days of receiving the product.

Terms and Conditions for Refunds:

1. Refunds will be processed using the same payment method used for purchase.
2. The refund process will take 3 business daysfrom the date of approval.
3. The refunded amount may take 5-14 business daysto reflect in your account, depending on your bank.

Order Cancellation Policy

1. Orders canceled within 24 hoursof placement will receive a full refund.
2. Orders canceled after 24 hourswill incur a 30% cancellation fee.
3. Orders canceled within 3 days of shipmentwill incur a 50% cancellation fee.
4. Orders already shipped cannot be canceled.

Restocking Fee

For all returns, customers will bear the return shipping costs and a 10% restocking fee.

For any further queries or assistance, feel free to email us at admin@wearostrich.com. Our team is here to help!