Shipping and Delivery Policy
At Wear Ostrich, we aim to provide a seamless shopping experience, ensuring your purchases are delivered promptly and securely. This Shipping and Delivery Policy outlines the procedures, timelines, and conditions applicable to our shipping services.
Free Shipping Worldwide
We proudly offer free shipping worldwide, ensuring accessibility to all customers, regardless of location.
Delivery Timelines
Standard Shipping
- Estimated Time: 8 to 10 business days.
- Custom Orders: Require 12 to 15 business days.
Expedited Shipping
- Cost: $25 additional charge.
- Estimated Time: 6 to 8 business days.
Processing Times
- Orders placed after 1 PMwill be processed on the next business day.
- Business days are Monday to Friday(excluding public holidays).
Notes
- Delivery timelines may vary based on product customization and external factors such as weather or customs inspections.
- Unforeseen delays (e.g., natural disasters, global events) may impact delivery times.
Order Tracking
Once your order is dispatched, a tracking number will be provided via email. It is the customer’s responsibility to:
- Monitor the shipment using the tracking details.
- Coordinate with the courier for any delivery adjustments.
Disclaimer: Wear Ostrich is not liable for parcels lost due to failed delivery attempts or non-collection by the customer.
Courier Partners
We work with trusted logistics providers to ensure reliable and secure delivery. These include:
- DHL
- FedEx
- USPS
Import Duties and Taxes
United States
- No customs charges are applied to shipments within the U.S.
International Customers
- Orders are shipped on a Delivery Duty Unpaid (DDU)
- Import duties, taxes, and customs charges are the responsibility of the customer.
Tip: Check your local customs regulations for specific fees before placing an order. While we mark most shipments as gifts to minimize customs charges, this cannot be guaranteed.
Damaged or Incorrect Parcels
If your parcel arrives damaged or incorrect, please:
- Contact our customer care team within 30 daysof receiving the shipment.
- Ensure the item is unused, with original tags intact.
Note: Items that have been used or are missing tags are not eligible for return or exchange. For details, refer to our Return and Exchange Policy.
Shipping Limitations
Restricted Addresses
- We do not deliver to APO, FPO, or PO box addresses.
Address Accuracy
- Ensure your address, name, and contact information are correct before confirming your order. Changes after dispatch are not guaranteed and must be coordinated with the courier.
Multiple Shipments
- Orders containing both customized and standard items may be shipped separately, with varying delivery timelines.
Delays and Exceptional Circumstances
The following conditions may impact delivery timelines:
- Weather disruptions or natural disasters.
- Public holidays and courier service limitations.
- Regulatory inspections or customs holds.
- Amendments to the order after placement.
- Global events, such as pandemics.
Customer Support
For inquiries or assistance regarding shipping, feel free to contact our customer support team. We’re here to ensure your satisfaction and address any concerns promptly.
Thank you for choosing Wear Ostrich! We appreciate your trust in our brand.
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